Service Excellence Personified

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Harvard Business School, Taj Group of Hotels

It’s often said that a crisis brings out the best in you. It can also be argued that for some people a crisis brings out the worse in them. If you happen to be the first person in a road accident , what do you do? Would you go out-of-the-way to help the victims or would you choose to look the other way and drive on? This dimension gets more defined if your job is to serve others. Excellence in service comes from the efforts of people who provide that service. In this context, I was delighted to read that the Harvard Business School

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The Taj & The Oberoi

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A Step A Day, customer orientation, Oberoi Hotels, Taj Group of Hotels

The guns have fallen silent. The terrorists are dead. The city of Mumbai limps back to normalcy after an unforgettable ordeal. It is estimated that 195 people -of many nationalities lost their lives and over 300 are injured-some of them very seriously.