Why Employees Hate Their Bosses

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DDI, Employee Satisfaction

The title of this article in the Economic Times is sure to attract its share of eyeballs. The reason is simple. Every one and his aunt have either a) hated his/her boss at one time or the other or b) have been the subject of such hate from their subordinates! The article is based on a research finding from the well-known talent management firm, DDI.

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Why Do People Change Jobs?

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Employee Satisfaction, Factors for attrition

Every one of India’s tech companies wrestles with issues of attrition amongst employees. But why do India’s IT people change jobs?

A survey published by Dataquest-IDC of the Best Employers for 2007 has these as the top 10 reasons:

1. Salary & compensation: also the top ranking factor in 2006, although the percentage giving it Rank 1 has fallen somewhat.
2. Overseas opportunity: Replaces “Growth opportunities” as No.2. But people look for relatively shorter duration assignments abroad.
3. Growth opportunity/career development: Fallen from No. 2 last year.
4. Location: Considered more important than last year but in the same rank- No. 4.
5. Technology one is working on: Pretty much same as last year.
6. Job content: Same rank as last year with a lesser % just like “Technology”
7. Perks & Benefits Same rank as last year with a much lesser %
8. Flexibility with office hours/balancing of social life: Same rank as last year with a lesser %
9. Appraisal system: Pretty much same as last year.
10. Company image: Pretty much same as last year

Interestingly, amongst the factors ranked lower, job security climbed to rank 11 from 14; Interpersonal relations fell to rank 16 from rank 13 last year.

So folks, not much has changed. The challenge continues for managements . To increase the intrinsic motivators (like the work itself, recognition and work challenges ) to off set the clamor for compensation and overseas opportunities.

Top BPO Employers

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Employee Satisfaction, Top BPO Employers

Dataquest-IDC Survey on the Top Employers for 2007 in India’s high growth BPO industry has the following as the Top 10 :

1. vCustomer
2. e4e Business Solutions
3. IBM Daksh
4. Genpact
5. Wipro
6. HCL
7. Allsec Technologies
8. Ajuba Solutions
9. Equinox Global
10. Brigade

vCustomer ,ranked 2 in the 2006 survey, has taken the top spot in the list. The list has a balance of pure customer services/call centre companies and broad-based BPOs. It also represents a mixture of large, medium amd small companies with the mid-size ( 1000 – 5000 employees) making up more than 50 % of the full list of 19 companies.