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Tag Archives: customer orientation

Customer Orientation

18 Thursday Feb 2010

Posted by Prem Rao in Organisations

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customer orientation

Have you read this interesting analysis of types of organizations ? Take a look at this recent article titled ” The Four Levels of Organizational Resilience” in the Economic Times.  A few things strike me as being so very important:-

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The Taj & The Oberoi

01 Monday Dec 2008

Posted by Prem Rao in A Step A Day

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A Step A Day, customer orientation, Oberoi Hotels, Taj Group of Hotels

The guns have fallen silent. The terrorists are dead. The city of Mumbai limps back to normalcy after an unforgettable ordeal. It is estimated that 195 people -of many nationalities lost their lives and over 300 are injured-some of them very seriously.

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The Social Customer Manifesto

24 Monday Mar 2008

Posted by Prem Rao in A Step A Day

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A Step A Day, Christopher Carfi, customer orientation

Everyone speaks of the power of the customer today. Despite this it is shocking how companies- and pretty big ones at that- get so carried away with their day to day business that they forget the most important person of them all- the customer!

I came across some very interesting material from Christopher Carfi , co-founder of Cerado who created “The Social Customer Manifesto”.

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