Reflections

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change, Stress

After seeing a program on television the other day, I sat back and pondered on how to deal with some of the problems that we face in our day-to-day lives.

What Gets You Up In The Morning?

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career change, self-motivation

” What Gets You Up In The Morning?”. I loved this phrase from leadership consultant and coach, John Baldoni. In his guest blog in HBR, he says this is one of five crucial questions you need to ask yourself, if you are contemplating a change in your career.

On India Today

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Indian Economy, politics

No, this post is not about “India Today” the well-known magazine nor have I or anything to do with me featured in it. Recent events have compelled me to, what in the old days would have been called, put pen to paper or bang out on the keyboard, some thoughts on the state of India today. I usually stay away from writing about politics but we are heading towards a terrible mess, and I have to add my two bits to the conversation.

Are Indians Justified In Being Abusive?

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customer service

The statistics shown are in this  article in the Indian edition of Forbes are interesting. It speaks of the findings from the 2012 Global Customer Service Barometer prepared for American Express.  Two issues stand out:-