How many times have you come out of a conversation – particularly with an employee- feeling that it didn’t quite go the way you would liked it to? Perhaps you were too abrupt. Perhaps what you had to say did not have the necessary impact on the employee. Let me share a couple of examples: ” I gave him all the facts but it didn’t seem to sink in!” complained one manager. ” I was most considerate and spoke to him ever so kindly” said another. Both were right- and both were wrong.
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