Organisations in a competitive world are so engrossed with improving profits and delivering better results for their share holders that sometimes they are forgetting the most important person in the business cycle- the customer. Rules are formed and organisations structured in ways to suit internal requirements. Processes are chalked to seemingly improve internal speed of delivery without caring to stop and think what this does to the ultimate recipient of the service.
The Customer Matters Most
27 Wednesday Aug 2008
Posted in A Step A Day
People at Work & Play 