Learn from Mumbai’s Dabbawallas

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A Step A Day, logistics, Mumbai's dabbawallas

For the typical office goer in the bustling city of Mumbai, (population: about 13 million) there are two life lines. One is the railway system which gets them to their office and back. The other is the dabbawalla. The guy who brings you your lunch- even if your house is many miles away. The figures speak for themselves. 5,000 dabbawallas deliver around 200,000 tiffin ( lunch) boxes to hungry office goers every day- come rain or sunshine. These have to be returned to their homes immediately which means a total of 400,000 transactions every single day – with scarcely a mistake.

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