Here’s one more article that confirms that “fractured attention” – getting distracted at work due to email or IM, amongst other causes- is not only on the increase but is causing organisations quite a bomb.
Basex estimates that in the United States more than $ 650 billion in productivity is lost annually because of unnecessary interruptions- most of them mundane. The firm says a big chunk of that cost comes from the time people take to recover from an interruption and get back to work.
People at Work & Play 