On one of my visits to a client company, I found the members of a team quite rattled. The normally cheerful faces looked downcast and there was visible tension on the floor. I learnt that their manager had called the team together and scolded them – for many things which, they felt,were not their fault.
When I later met the manager concerned, he too seemed to be in a bad mood. It transpired that he himself had got a dressing down from his boss some time ago. Yes, you have guessed what happened next. He passed on the entire pressure on to his team. Continue reading