As mentioned many times in this blog, for those who went to XLRI, Jamshedpur around my time, Fr. Ed McGrath was a favourite Prof. We admired his excellent communication and ability to put things across simply yet so very effectively.
Here is a sample of his communication. He wrote about 12 ineffective practices
in “How To Create Conflict & Frustrate Your Men”:-
- Neglect to practice what you tell them to practice
- Take credit for their work and fail to give them recognition
- Take positions and make judgements after having heard only one side of the story
- Send written messages when you can as easily talk directly or phone
- Short-circuit regular channels of communication and delegation
- Insist that subordinates come to see you rather than going out to meet them
- Make yourself accessible to your people
- Supervise one-on-one even though the whole team as a group is affected
- Keep your subordinates confused as to whether you are telling them, consulting them or deciding with them
- Run away from, suppress or smooth over problems
- Rely on your personal authority more than on authority of competence, personality or character
- Introduce change without consultation or discussion
Source: “Basic Managerial Skills for All” -E H McGrath, SJ.
Take stock. Are you guilty of some of these actions? Avoid these actions. Instead, use this list to plan actions you will take for more effective leadership.
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