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A recent story that caught my attention , as I am sure, it did of many, many people was that of Lakshmana Kailas. This Bangalore based techie who works for HCL had to spend 50 days in jail because of mistaken identity.

The supreme irony was that two days after he returned to Bangalore, Airtel – the company responsible for the blunder -got in touch. But it wasn’t about the arrest. They sent him a text message reminding him to pay his bill. The text message was followed up by a visit from a collection agent. “I told them it’s all because of you that I haven’t paid,’’ says Lakshmana. “We can’t pay bills from jail.”

Shocking to say the least. Don’t large companies like Airtel have a sense of responsibility? Nothing they do can wash away the hardship and humiliation he faced.

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