The story I just read makes me to hasten to compliment Albert John and The Taj Group of Hotels on their exemplary service.
The Taj Group, part of the Tata empire, has 77 hotels in 52 destinations in 12 countries in 5 continents.
Albert John is not the CEO of the Taj Group. Read about him yourself in an experience written by Joe Sharkey in the International Herald Tribune.
Take a bow, Albert John.