Mumbai based BPO FirstSource is among India’s leading BPO companies providing business process management services to global leaders in Banking & Financial Services, Telecom & Media and Healthcare.
`We only acquire profitable businesses`said Ananda Mukerji, CEO and MD, Firstsource in a recent interview in Business Standard. He was speaking of his company’s recent acquisition-paying $330 million for the US-based MedAssist Holding.
FirstSource has 27 delivery centres, 10 of which are outside India (six in the US, two in the UK and one each in Argentina and the Philippines). It has 2,500 employees outside India.
“The addressable global offshore BPO market, according to a Nasscom–McKinsey report, is around $120-150 billion. Less than 10 per cent of this market has been addressed” says Mukherji.
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